Privacy Policy

1. Introduction

ClaimForge LLC, its affiliates, and related companies ("ClaimForge," "we," "our," or "us") are committed to respecting and protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you interact with us, including visiting our website, submitting claims or referrals, communicating with us, or using our services. By using our website and services, you agree to this Privacy Policy.

We may update this policy periodically and will post revisions here with appropriate notification such as email or website banner. Please review this policy regularly to stay informed.

If you are a California resident, this Privacy Policy includes information about your rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

2. What Personal Information We Collect

We may collect various types of personal information depending on how you interact with ClaimForge and our partner law firms.

• Identifiers: Name, email address, phone number, mailing address, IP address.
• Business Information: Company name, role or title, tax identification number if applicable.
• Technical Information: Device details, browser type, pages visited, and cookie data.
• Communication Data: Emails, chat logs, form submissions, support tickets, and call notes.
• Financial Information: Bank account or payout details for claim payments or reimbursements, and limited payment card data if you pay us for optional services.

3. How We Use Your Information

We use personal information to:

• Manage claims and referrals, including screening eligibility, assembling documents, preparing claim files, and coordinating with claims administrators, arbitration providers, courts, or partner law firms.
• Provide customer support and respond to inquiries.
• Operate and improve services, including site performance, workflows, and user experience.
• Send service updates about deadlines, status changes, or policy updates.
• Comply with legal obligations such as tax, accounting, and regulatory requirements.
• Prevent fraud and ensure security by detecting and addressing unauthorized activity.
• Conduct marketing communications about our services. You can opt out at any time.

We do not sell or share personal information as those terms are defined under the CCPA/CPRA.

4. How We Work With Partner Law Firms and Servicers

ClaimForge is not a law firm and does not provide legal advice. If you choose to proceed with legal representation, you will sign an engagement agreement directly with a partner law firm. When you are represented, we may act at the direction of that law firm to help organize documents and facilitate secure transfers.

For certain court-approved settlements, ClaimForge or our affiliate Claim Servicing Group LLC ("CSG") may prepare and submit claims to the administrator after you sign a separate services agreement. Claims administrators and arbitration providers may require specific data to verify eligibility and process claims.

5. Your Rights Under CCPA/CPRA for California Residents

If you are a California resident, you have the following rights:

• Right to Know the categories of personal information we collect, the sources, purposes, and the categories of recipients.
• Right to Delete personal information we collected about you, subject to legal exceptions.
• Right to Correct inaccurate personal information we maintain.
• Right to Opt-Out of Selling or Sharing. We do not sell or share personal information.
• Right to Limit Use of Sensitive Personal Information. We do not collect sensitive personal information beyond what is necessary to provide services.
• Right to Non-Discrimination. We will not treat you unfairly for exercising your privacy rights.

How to Exercise Your Rights: You can submit a request to david@claimforge.ai. We may request additional information to verify your identity before processing your request. If we process your data on behalf of a partner law firm or settlement administrator, we may direct you to submit your request to that entity so it can be handled under the correct legal relationship.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will delete or anonymize it in accordance with our data retention policy.

7. Security Measures

We use industry-standard safeguards, including encryption in transit, access controls, and system monitoring to protect personal information. While no system is completely secure, we take reasonable steps to prevent unauthorized access, disclosure, or misuse. If a data breach occurs, we will notify affected individuals and regulators as required by law.

8. Third-Party Service Providers

We engage third parties to support our operations, including hosting and cloud storage, process automation and document management, digital signature and identity verification, analytics and site performance, and email and communication tools.

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Cookies and Tracking Technologies

We use cookies and similar technologies for website functionality, analytics, and security. You can control cookies through your browser settings. Some features may not function properly without certain cookies.

10. Minors' Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor's data has been collected, contact us for removal.

11. Business Transfers

If ClaimForge undergoes a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity. We will notify you and provide choices where required by law.

12. International Transfers

If you access the Site from outside the United States, your information may be processed in the United States or other countries with different data protection laws.

13. Your Choices

You can opt out of marketing emails by using the unsubscribe link in the message or by contacting us. You can manage cookies through your browser. If you are represented by a partner law firm, consult your attorney before changing choices that could affect your matter.

14. Changes to This Privacy Policy

We may revise this Privacy Policy and will update the Effective Date accordingly. If changes are significant, we will notify users by email or website banner.

15. Contact Information

ClaimForge LLC
139 Charles Street, Suite A357
Boston, Massachusetts 02114
Email: david@claimforge.ai

Last updated on August 27, 2025.